You can connect to our agent via PG Live Chat (http://pgwebchat.onetoonecontacts.com/pg_live_chat/crequesten.aspx) or contact our Call Center at +66 (2) 270 6699 everyday during 8 a.m. - 8 p.m. (BKK local time)

All our flights, both domestic and international flights, are operated from and to Suvarnabhumi Airport.

You have to be at the check-in counter at least 1.30 hours prior to scheduled departure time for domestic flights and at least 2.00 hours prior to scheduled departure time for international flights.

For Economy Class, each Adult and Young passenger receives 20 kg of baggage allowance/ Infant passenger receives 10 kg of baggage allowance.
For Premium Economy Class, each Adult and Young passenger receives 30 kg of baggage allowance/ Infant passenger receives 10 kg of baggage allowance.
For Business Class (Blue Ribbon), each Adult and Young passenger receives 40 kg of baggage allowance/ Infant passenger receives 10 kg of baggage allowance.
For FlyerBonus Member (our Frequent Flyer Program), additional baggage allowance will be given. Please visit https://flyerbonus.bangkokair.com/flyerbonus/type-of-membership/ for more details.

You can check out Bangkok Airways' flights at www.bangkokair.com/eng/flight-schedule.

The difference between each fare is based on their validity and ticket conditions; please check more details in Fare Conditions while processing reservation online at http://www.bangkokair.com/tha/booking-condition-th

Yes. Infant ticket price is 25% of the applicable published adult fare. During a flight, an infant will be seated on an adult's lap, secured by a special seatbelt.

It is unable to buy only child ticket from our website. For additional ticket purchase, please contact Bangkok Airways Offices or submit your email to reservation@bangkokair.com or contact our call center at 1771 (Call from Thailand only) or +662 270 6699 everyday during 8 a.m. - 8 p.m. (BKK local time)

We allow only cat and dog onto our flight. For more information and further arrangement, please visit www.bangkokair.com/tha/traveling-with-pet or email us at reservation@bangkokair.com

No, we accept only the original valid passport for all Bangkok Airways' flights.

Discovery Airpass is not available on www.bangkokair.com. You can contact our sales representative in your country or travel agency for more information regarding Discovery Airpass

Passengers can purchase prepaid baggage with lower price through the following channels:

• Call Center at +66 (2) 270 6699, Bangkok Airways ticketing office, ticketing agent at least four (4) hours prior to departure time.
• www.bangkokair.com or at the Manage My Booking on our website at least two (2) hours prior to departure time.

Yes, you could request seat while making reservation, through online check-in or at the check-in counter.

Passenger can request special meal at least 24 hours prior to departure time while making reservation through our website or contact our Call Center at +66 (2) 270 6699 everyday during 8 a.m. - 8 p.m. (BKK local time)

The excess baggage rate for domestic flight starts from THB180. For international flight, please find more information at www.bangkokair.com/baggage-allowance

Our check-in counter will close 40 minutes before domestic departure flight time and 50 minutes before international departure flight time.

Yes, you can travel while pregnant. The safety of our passenger and her unborn child is our highest priority. We recommend all pregnant passengers seek medical advice before planning a trip so as to prevent the risk that may arise during a flight and to avoid delays at check-in. Moreover, passengers may be required to bring along with other medical documents and present it to our airline staff (depending on the length of pregnancy). For additional information, please visit www.bangkokair.com/tha/traveling-while-pregnant

You can buy ticket via our website at least 330 days prior to departure date.

This depends, you can find more information at www.bangkokair.com/separate-ticket

You can see more information about dangerous goods and other baggage policy at www.bangkokair.com/tha/dangerous-goods

Online check-in is available from 24 hours up to 1 hour prior to your flight departure time.

The card holder must be one of the traveling party listed in the itinerary.

It depends on your route as listed below:
International to Domestic 1.15 hours
Domestic to International 1.15 hours
International to International 1.15 hours
Domestic to Domestic 1.15 hours

Passenger can request wheelchair service at no extra charge through our call center at 1771 (Call from Thailand only) or +662 270 6699 (24hrs Everyday)

Young passenger aged 6 to under 12 years old on a traveling date with no parents accompanying on a flight, we're glad to assist you through the Unaccompanied Minor service under certain conditions. In case of young passenger aged 12 to under 16 years old, in which the service may not be necessary, wishes to request the Unaccompanied Minor service and ask for more information, please visit www.bangkokair.com/children-traveling-alone or contact our call center at 1771 (Call from Thailand only) or +662 270 6699 (24hrs Everyday).

You can check out all the Bangkok Airways Ticket Offices at www.bangkokair.com/tha/our-offices.