Passenger Support
Frequency Asked Questions - Reservation System and Procedures
- Q : How do I know that my booking and payment were completed?
- A : You can check by go to your e-mail account and look for our confirmation letter or by using our E-services at www.bangkokair.com/e-service/. If none of the mentioned confirmations are not found please contact us or re-book your desire flight.
- Q : Why my online booking and payment cannot be complete?
- A : The reasons why you booking and payment cannot be made are as below:
All require information are fulfilled.
All entry is in correct format and no repeat.
The booking page had been idle for more than 15 min, please refresh page and redo the booking.
We accept only Visa, Mater and JCB credit card for online payment. If you process payment online by corporate credit cards, the payment may be rejected. - Q : How do I change my flights?
- A : You can change flight by using our online e-services or contact us(link) directly. All flight change are base on ticket conditions, Fees may apply.
- Q : Could I wait list if the flight is full?
- A : Wait list could not be made through online. Please contact us directly at reservation@bangkokair.com for more information.
- Q : Could I change passenger name after process booking and payment online?
- A : The passenger name could not be changed after payment been made. However, please contact us or write to reservation@bangkokair.com if you need further assistance.
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Passenger Support