FAQs : General Information

General Information

Q : Where can I purchase Discovery Airpass Promotion ?
A : Discovery Airpass is not available on www.bangkokair.com. You could contact our sales representative in your country or travel agent for more information regarding Discovery Airpass.
Q : Why there are many different fare ?
A : The difference between each fare is base on their validity and tickets conditions; Please check more details in Fare Conditions while process reservation online.
Q : Do I have to pay for my infant ticket ?
A : Yes. Infant ticket price is 25% of the applicable Published adult fare.
Q : Which airport do Bangkok Airways fly from and to ?
A : All our flights, both domestic and international flights are operated from and to Suvarnabhumi Airport.
Q : What is the minimum connecting time for Bangkok Airways ?
A : It depend on your route as list below:
  • International to Domestic 1.15 hours
  • Domestic to International 1.15 hours
  • International to International 1.15 hours
  • Domestic to Domestic 1.15 hours
Q : What time do I need to be at the check in counter for Bangkok Airways' flights ?
A : You have to be at the check in counter at least 1.30 hours prior to scheduled departure time for domestic flights and at least 2.00 hours prior to scheduled departure time for international flights.
Q : What time does Bangkok Airways check-in counter close ?
A : Our check-in counter will be close 40 minutes before domestic departure flight time and 50 minutes before international departure flight time.
Q : What is the luggage allowance for Bangkok Airways ?
A : We allow 20 kgs for adult/child, 10 kgs for infant and 25 kgs for Frequent Flyer Member (FFP).
Q : How much will I be charge if my luggage exceed 20 kgs ?
A : The excess baggage rate for domestic flight is THB80 each. For international flight, please find information via http://www.bangkokair.com/pages/view/baggage.
Q : Could I request my seat assignment ?
A : Yes, you could request seat while making reservation or at the check-in counter.
Q : Could I travel with my pet ?
A : We allowed only cat and dog on to our flight. Please contact us at reservation@bangkokair.com for more information and further arrangement.
Q : If I hold separate ticket, my luggage will be checked to destination ?
A : You can find information via http://www.bangkokair.com/eng/pages/view/separate_ticket
Q : How many days in advance I can buy ticket via our website ?
A : You can buy ticket via our website at least 331 days prior to departure date.
Q : Can I pay by third party credit card ?
A : The card holder must be one of the travelling party listed in the itinerary.
Q : How can I purchase extra baggage in advance ?
A : Prepaid baggage can be purchased at least 4 hours prior to departure time. Please contact Call Center, email reservation@bangkokair.com or website.
Q : How can I contact staff in case urgent help needed ?
A : You can contact our staff via PG Live Chat
Q : How can I buy additional child ticket in case that we already bought adult ticket ?
A : You cannot buy only child ticket via our website yourselves. Please contact Bangkok Airways Offices or email reservation@bangkokair.com to buy additional ticket directly.
Q : When can I check-in online ?
A : Web check-in is available from 24 hours up to 1 hour prior to your flight departure time.
Q : Can I get special meals on my flight ?
A : Passenger can request special meal at least 24 hours prior departure time while making reservation via our website.
Q : Can I present a copy of passport on Bangkok Airways flights ?
A : No, You can't. We accept only the original valid passport on all Bangkok Airways flights.

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