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Airport Check-in
Airport Check-in

Airport Check-in

Our Check-in counters (Bangkok) are located in Row F of the main terminal. The entire row is assigned for Bangkok Airways. The ticketing office is in the same area. Please click on picture below to view enlarge.

Bangkok Airways Check-in & Ticketing (Passenger Terminal Building level 4)

  1. Passenger Terminal Building entrance no. 3.
  2. Check-in Row "F", Check-in at Counters F01 - F12 (All Flights Check-in).
  3. Ticketing services are available at Bangkok Airways Ticket Office at Departure Hall, Passenger Terminal Building Level 4 before Check-In Row F.

Minimum Connecting Time (MCT)

If passenger has connecting flight to/from Bangkok Airways, we require Minimum Connecting Time (MCT) as followings:

  • International to Domestic 1.15 hours
  • Domestic to International 1.15 hours
  • International to International 1.15 hours
  • Domestic to Domestic 1.15 hours
  • To/From TG/EK/EY/BR 1 hour
  • To/from Low Cost or Budget Airlines 3.5 hours

In case of passenger having connecting time of flight less than Minimum Connecting Time mentioned above, the passenger must take self-response if missed connecting flight.

Check-in Time

It is important that you check-in for your flight and get to the gate on time.

  • Passenger must present Passport / Official ID Card / Travel Document needed upon check-in.
  • You must be in possession of a boarding pass by the time check-in closes or you will not be accepted for the flight.
  • Bangkok Airways Check-in Desks at Suvarnabhumi International Airport:
    • Domestic Flight: Check-in Desk will be closed 40 minutes before departure time
    • International Flight: Check-in Desk will be closed 50 minutes before departure time
  • Bangkok Airways Check-in closing time at other Airports may vary. Please check with our representative.

Check - In Counter Location:

  • Business Class / Blue Ribbon Club Check-in Desk at Counter F2
  • Premier Passenger Check-in Desk at Counter F2
  • Web Check-in / Baggage Drop-off Desk at Counter F3
  • Standby Passenger for Domestic Flight at Counter F14
  • Standby Passenger for International Flight at Counter F15
  • All Flights Check-in Desks at Counter F4 - F9

Travel Document 

  • Passenger must present Passport / Official ID Card  / Travel Document needed upon check-in.
  • Credit card must be presented upon check-in as purchasing through Bangkok Airways website or Credit Suite (by phone payment).

Departure

  • Passenger must present Passport / Official ID Card / Travel Document while boarding.
  • Boarding gate will be closed 15 minutes prior to departure time or you will not be accepted for the flight
  • Size of hand carry baggage will be limited according to aircraft types. Any over-sized hand carry baggage is subject to be intercepted and checked as Limited Release Baggage at boarding gate .

For more information please contact our reservation@bangkokair.com or our airport office.