Animals in Hold

The pet will be housed in an aircraft hold (AVIH) beneath the passenger cabin in a safe and temperature-controlled environment. Please note that;

  • Dogs and cats are the only types of pets accepted.
  • Please notify us a minimum of 24 hours in advance prior to your departure date by contacting our call center or ticketing office.
  • Acceptance :
    Domestic - All flights to Chiang Mai, Phuket , Samui and all flights operated with AT72, Pet must be at least 8 weeks old.
    International - All routes except the Maldives (Allow cats only). Apply Bangkok Airways acceptance procedure with local customs requirements of port of origin/transfer/transit/destination, animal age and health requirement.
    • Thailand : Pet must be at least 4 months old.
    • Other Countries : Apply local customs regulations
    Note : Some aircraft do not have the appropriate facilities for AVIH service. Please contact one of our offices or our call centre for more details.
  • The airline regrets to inform you that pets that are pregnant, injured, ill or with strong odour will not be accepted.
  • The owners are responsible for providing a cage or an appropriate container for their pet(s), with a limit of 1 animal per cage.
    Note : Containers made entirely of welded mesh or wire mesh are not suitable for air transport.
  • The owners must accept all risks associated with air travel such as injury, sickness or death of their pets during the journey.
  • For international travel, the owners are responsible for obtaining the appropriate entry permits, including other documents required by the country of destination or transit for their pets.
  • For international travel, the owners are required to have a valid health certificate, proof of current rabies vaccination and export license.
  • AVIH for International transfer to Domestic is not acceptable.
  • If accepted, the weight shall not be included in your free baggage allowance and normal excess baggage charge will apply. For domestic flights, THB 90/kg/Sector and for international flights the rate will be subject to a zonal fare.
Aircraft Type Limitation of Container Dimension Total weight
(Including Cage)
AT72 2 80 x 45 x 65 20 KG
A319 2 100 x 60 x 75 60 KG
A320 3 100 x 60 x 75 60 KG