Ground Operations

For over thirty-six years, Bangkok Airways has constantly strived to find new methods to efficiently run its operations while ensuring the highest safety-standards in both ground and flight controls.  By continually updating its systems to stay up-to-date with the latest modern advances, Bangkok Airways provides its passengers with an added level of convenience and comfort of modern-day travel.

AIR TRAFFIC CONTROL

Bangkok Airways has vested in Aerothai, a company with a long track record in the aviation industry, to manage air traffic control at Samui, Sukhothai, and Trat Airport.  Its objective is the provision of safe, expeditious, and orderly flow of air traffic.

Aerothai’s air traffic control system covers a radius of 35 nautical miles and up to an altitude of 11,000 feet from each airport.  The Meteorology Department also installed its high-tech weather equipment at all airports to give Bangkok Airways up-to-date weather information.

RESERVATIONS SYSTEMS

Bangkok Airways has linked up with the world’s top Global Distribution  Systems: AMADEUS, TRAVEL SKY,  TOPAZ,TRAVEL PORT (Galileo, Worldspan, Apollo) ABACUS, AXESS, INFINI and SABRE.  This gives the airline direct access to more than 100,000 travel agencies in every major destination worldwide; therefore, passengers instantly book their seats on Bangkok Airways through those travel agents.

In addition, Bangkok Airways has Interline Traffic Agreements with international airlines such as All Nippon Airways, British Airways, Cathay Pacific, Czech Airlines, Thai Airways International, and Swissair.  Passengers can make Bangkok Airways’ flight reservations and purchase tickets through those airlines. The airline also has the codeshare agreement with Ethihad Airways, EVA Air, KLM, Air France and Malaysian Air.

Bangkok Airways has also signed an agreement with Sabre to upgrade its information systems. The airline implemented these new reservations and departure control systems, which included the Sabre Passenger Reservation System, Sabre ACSI airport check-in system, Sabre Steady State Weight and Balance System, and a suite of Sabre QIK products for the airline’s operations. The Sabre Airline Solutions offers instant access to market leading reservations and departure control, thus enhancing flight capacity and functionality.

E-TICKETING

Bangkok Airways is “E-ticket Ready” for both domestic and international flight routes.

On November 2002, Bangkok Airways launched its own fast and efficient e-ticketing service.  Passengers may now book flights online at: http://www.bangkokair.com.

Since June 29, 2003, e-ticketing service covers nationwide and is readily available through all Bangkok Airways’ ticketing offices as well.  Authorized travel agents in Thailand are also able to issue e-tickets for Bangkok Airways’ flights, thus bringing a fast and convenient travel experience for passengers no matter where they book.

Web Check-in

In September 2008, Bangkok Airways began "Web Check-in" service for passengers travelling from its key domestic routes. The service enables passengers to easily check-in online and select their preferred seat as early as 24 hours prior departure, by clicking on "Web Check-in" at www.bangkokair.com. Passengers simply bring printed boarding pass to the designated counter to for quick ID verification and baggage check (if need be).

The airline initially offers Web Check-in service to passengers who fly from Bangkok, Samui and Phuket to other domestic destinations and will apply the service to its other destinations in the near future.

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